I ordered a mini heart bong from Burning Love and accidentally broke one of the parts. I thought I’d ask their customer service if they might be able to replace the one part without having to buy a whole new piece, thinking that it was probably a long shot. Alas, they were so kind to send me an invoice for the one part and they’re shipping it out now! They were also very quick to respond! The products I got from them are very good quality, especially for the price. Definitely would recommend!!