*A note on Covid-19*
Due to stay home orders shipping and order processing times could be a bit longer than usual. Please know that much of this is out of my control and I'm doing the best I can to get orders out the door :)
Currently USPS is overworked and understaffed. Your order may not have any tracking info for a couple of days- please be patient!
And above all else- I appreciate you! Thank you for being patient, kind, understanding and supportive during this time!
Most Frequently Asked Frequently Asked Questions:
Burning Love cannot be held responsible for tracking or refunding any orders sent to the wrong address. Please be careful when choosing your shipping address!
If your order continues to be rejected please check that your billing address matches what's on your credit card record. Our payment gateway only accepts payments from cards with information that matches billing exactly :)
Any packages returned to us that are not claimed within 30 days are not eligible to be refunded.
Any and all claims and inquiries must be submitted via email to firstname.lastname@example.org to be considered. Any claims or comments submitted via Instagram comments or DM might never be seen and therefore are not considered valid forms of communicating with us.
If you have any questions or concerns please feel free to contact us at email@example.com :) we will respond ASAP, usually within 1-5 business days. We are a small business so please be patient with us!
What's your return policy?
Unfortunately, because BL is so small we do not accept returns at this time.
If you have an issue with your order feel free to email firstname.lastname@example.org.
What if I want to cancel my order?
I ship out orders quickly so chances are your order is already in the mail. Feel free to reach out and I'll do my best, but I can't guarantee you order can be cancelled before it's shipped.
Once an order is shipped it cannot be cancelled or refunded.
Do you ship in discreet packaging?
We do! ;)
Can I combine my order with my order from A Shop of Things?
If we receive your email before your order ships out we absolutely can! Please send us an email once you place your order.
When will my order ship?
All orders ship between 2-7 business days unless your item is handmade or there is a disclaimer on our main page like if I am on vacation or if your item was a preorder! **Due to COVID-19 all orders are taking a couple of days longer. Please be patient at this time and know I am working as safe and best as I can!
Which shipping carriers does Burning Love use?
All orders will ship USPS first class or priority mail and all orders can be tracked! Just check that email you got from Burning Love.
Do you ship internationally?
If you would like to place an order and live internationally please send an email to email@example.com :)
Help! My order is lost!
Unfortunately, once your order leaves my shop and is in the mail, I cannot be held responsible for anything USPS has done to lose your package. If your package is stuck or lost, please contact USPS. If you contact me without speaking to USPS first I will tell you to contact USPS.
My package was returned to sender, help!
I hate to say it but if your package was returned to me because the wrong address was entered you will have to re-pay for shipping. This happens so frequently that I cannot afford to cover the cost of re-shipping your order. You have 30 days to re-claim your order from the date it was shipped. If you contact me within the 30 day window and do not want your package to be reshipped you can receive a refund minus the original cost of shipping and a 25% restocking fee. After 30 days if you do not reach out regarding your package you will not be qualified for a re-shipment or a refund.
My item arrived damaged!
Oh no! Please send me an email and I will review each claim on a case to case basis. If your item has a small manufacturing flaw that does not affect the design or the function you are not eligible for a replacement item. Much of our inventory is handmade and may contain slight variations in color, finish or shape. Please be forgiving, this is the charm of handmade items!
All inventory goes through a quality inspection before I ship it out so rest assured that this is an unlikely situation. If anything was damaged during shipping please reach out to me!
Where can I find out more about Burning Love?
Follow us on instagram!